Customer Service Information

Hurricane Preperation Guide

The storm season is upon us and since there is usually a public warning, anyone who may be in the path of a hurricane should be ready. Careful preparation and planning before a storm arrives will help minimize damage, loss and grief. The following is a short listing of what could be done to prepare yourself and your family during this season.

Pre Planning:

• Obtain information on flood zones and evacuation shelters. In some areas, these can be found in your telephone book.
  
• Plan an evacuation route to the nearest shelter or “safe” area and keep a map handy. During emergencies, shelter locations may also be announced on the radio.
  
• Replenish emergency kits and supplies.
  
• Secure important documents from possible damage or move them to a safe location.
  
• Develop a list of important phone numbers.
  
• Develop a plan to secure loose objects around the house; trim branches and trees if possible.
  
• Ensure that your pets have a collar and identification tags.

Prior to the Hurricane:

• Secure all loose objects outdoors.
  
• Secure all windows using plywood.
  
• Fill your vehicle with fuel.
  
• Charge all batteries (i.e., phone, lamps, flashlights, radios, etc.)
  
• Listen to the emergency broadcasts of the storm.
  
• Be prepared to evacuate and transport emergency supplies, kits and clothing to a predetermined location.

During a Hurricane:

• Stay indoors and away from windows. Keep to the center of the building on the ground floor.
  
• Listen to the emergency broadcast on the radio or television.
  
• Turn off all electrical devices and appliances that are not needed.
  
• Stay away from coastal waters, rivers, streams and other areas where flooding may occur.
  
• Do not try to cross flooded areas with your vehicle.
  
• Listen for instructions from emergency officials when the storm is over.

Hurricane Preparedness Kit

• Water - at least 1 gallon daily per person for 3 to 7 days
  
• Food - at least enough for 3 to 7 days
  • non-perishable packaged or canned food / juices
    
  • foods for infants or the elderly
    
  • snack foods
    
  • non-electric can opener
    
  • cooking tools / fuel
    
  • paper plates / plastic utensils
• Blankets / Pillows, etc.
  
• Clothing - seasonal / rain gear/ sturdy shoes
  
• First Aid Kit / Medicines / Prescription Drugs
  
• Special Items - for babies and the elderly
  
• Toiletries / Hygiene items / Moisture wipes
  
• Flashlight / Batteries
  
• Radio - Battery operated and NOAA weather radio
  
• Cash - Banks and ATMs may not be open or available for extended periods.
  
• Keys
  
• Toys, Books and Games
  
  • Important documents - in a waterproof container
• Insurance, medical records, bank account numbers, Social Security card, etc.
  
• Tools - keep a set with you during the storm
  
• Vehicle fuel tanks filled
  
• Pet care items
  • proper identification / immunization records / medications
    
  • ample supply of food and water
    
  • a carrier or cage
    
  • muzzle and leash

"For an in-depth preparedness guide click on the link below."
http://www.nhc.noaa.gov/HAW2/english/intro.shtml